Specialists in all aspects of tree surgery throughout Essex and the surrounding areas, servicing both residential and commercial clients.



Terms & Conditions

“The Contractor” – the person or business undertaking the works (Mark Taylor Trading as - Arbor Elite) &

“The Client” – the person or business authorising the works

(and in so doing, accepting the quote, agrees to / accepts the following terms and conditions.) 


  1. ‘Notice of the Right to Cancel’ – the client has a maximum of 14 days to cancel the contract (in writing/email or Text message) from acceptance date otherwise a fee of 30% of the total works value will be charged. If cancelled  within 24 hours of the work scheduled to start a charge of 75% of the total works value will be made.
  2. The quotation/estimate is valid for 90 days and takes into account any ‘value’, monetary or otherwise, the arisings may have unless stated otherwise.
  3. All works will be in accordance with the current British Standard 3998 ‘Tree Work Recommendations’ where possible unless specified otherwise.Dimensions specified are approximate and, wherever possible, will be to the nearest appropriate pruning point.
  4. In the event of a variation to the quotation as a result of:
  5. Amendments to works required prior to arriving on site, or b. Changes in site / ground conditions since the original visit.
  6. Additional works requested / required whilst  on site the quotation will be revised accordingly, either electronically in advance or in a hand written on the day of work, with agreed amendments signed bythe contractor and the client.
  7. Stump-grinding will be to a depth of 200mm  below the immediately adjacent ground level and will include the removal of the stump and buttress roots but will not include lateral roots unless otherwise specified. The client will advise the contractor of any underground services in the vicinity of the stump prior to starting the job. The contractor is not liable for any damage caused by the works to any services that has not been disclosed by the client.
  8. The contractor has the right to delay/postpone works due to dangerous conditions or inclement weather and resume works as soon as conditions improve.   
  9. All arisings (inc. twigs / branches / woodchips / logs / trunks / foliage etc) will be removed from site and become the property of the contractor unless specifically stated otherwise in the quotation.
  10. On completion of the works, an invoice will be raised and payment is required within 14 days for domestic clients and 30 days for commercial clients. (unsatisfactory work or materials MUST be immediately notified, in writing / by email, to the contractor or within a maximum period of 24 hours.)
  11. Payment is accepted via Cash on completion (on the day) or by BACS (all details are on the invoice provided) Cheques are only accepted via prior arrangement.
  12. Following written instructions from the client, the contractor will check with the Local Planning Authority (LPA) - Whether the tree(s) are the subject of a Tree Preservation Order -Whether the trees are located within a Conservation Area - The contractor will also consider whether a Felling Licence is required from the Forestry Commission (FC) orif any other permissions / consultations  are required, i.e. Natural England / Environment Agency.
  13. Where works are proposed to third party trees, i.e. ‘neighbours trees’, the contractor will require written confirmation from the tree owner (the neighbours) that the works are agreed and where necessary , that access is permitted. If works only apply to overhanging branches that can be pruned from within the client’sproperty then permission is not required but the neighbour should be advised where practicable (please also see 7. above as this may also apply.)
  14. The client is responsible for informing the contractor of any site limitations such as power cables, underground utilities or changes in site before work commences, any loss or damage to property due to the contractor being informed will not be the fault of the contractor.
  15. The contractor has £5,million Public Liability Insurance and a copy of the certificate is available on request.  The contractor will operate in accordance with good industry practice, their Health & Safety Policy and Procedures and undertake Site Specific Risk Assessments (the outcomes of which may place constraintson the site whilst works are in progress, i.e. the client can’t access their shed without prior agreement from ground staff.)
  16. The contractor will only carry out works in accordance to latest HSE guidelines and only use current methods and appropriate tools and machinery suitable for the task.
  17. The site will be left generally ‘clean, tidy and safe’ but because of the very nature of the works including the production of wood dust, chainsaw/wood chippings / twigs / leaves and needles etc and the traversing of site personnel it will not be as it was prior to commencement of works, but will be left as clean and tidy as practically possible.
  18. IF the works spread over multiple days, the site will be left appropriately and safe and as agreed with the client beforehand 
  19. The contractor will undertake the works as scheduled but is aware of / may be constrained by ecological and wildlife legislation including - Wildlife and Countryside Act 1981 - Countryside and Rights of Way Act 2000 - Conservation of Habitats and Species Regs. 2012 (amendment)

This legislation requires the contractor to assess the impact of the works which may result in works being delayed as a result of nesting birdsroosting bats or similar being present.


Tree Surgery

Arbor Elite offers a complete range of expert arboricultural services throughout Essex and its surrounding areas, to both homes and businesses.

Our qualified team can provide recommendations of the correct pruning techniques and when is best to prune a tree. All works carried out, are done by a fully qualified team that has completed years of training, to attain internationally recognised industry qualifications throughout. Put simply if it’s anything to do with trees, you can rest assured we are more than capable of taking care of it.

Arbor Elite is able to ensure that efficiency is maintained with minimal disruption to you, your trees and their surroundings. This is done by using the most up to date techniques and equipment.

Tree Pruning

Pruning a tree involves removing specific branches or stems. Pruning benefits all aspects of the tree’s health and well-being and prolongs the lifespan of the tree.

Such treatment includes the removal of dead, damaged and diseased branches to help aid the prevention of insect & decay organisms from entering the tree; which can eventually lead to fatal implications towards the trees health.

Tree surgery can include the removal of, soft growth, twigs, branches, limbs, parts of the tree trunk and in some rare circumstances the root system.

Crown Reduction

A crown reduction is carried out to reduce the height or spread of a tree by pruning back the leader and branch terminals to lateral branches. 

By cutting back these tree branches the overall canopy of the tree is reduced in size helping to maintain the form and structural integrity of the tree. 

Crown reductions are particularly important where trees cause a safety issue, block our light or impose on residential developments and housing generally due to growing too large for the environment they are in.

Crown Thinning

By reducing selected internal branches, it is possible to reduce the density of the tree, reducing stress and the danger of a tree or branch failure from high winds. 

Crown thinning allows more light and airflow to the tree and is also helpful where branches are conflicting with each other.

Crown Lifting

“Crown Lifting” consists of the removal of the lower branches from the main stem, effectively lifting the height of the trees canopy from the bottom-up to a specified height.

Most clients crown lift to make way for pedestrian walkways, vehicles or just simply to be able to see further down the garden, creating a safer more enjoyable space. It is usually advised that cutting back branches to the stem should preferably not result in the removal of more than 15% of the live crown height.

Dead - Wooding

Dead Wooding is where branches or limbs die off within a tree and can either break off or become vulnerable. These limbs can then fall over time or during periods of high winds and storms. If dead limbs are left, they will affect the overall health of the tree as rot can set in and spread to healthy areas. 

This can eventually lead to fungus issues and further damage, rendering the tree beyond help. Dead wooding is mainly used for safety and for the continued health of a tree, though there are other benefits too. 

A lot of dead wood in a tree reduces it’s aesthetic appearance and this in turn reduces the amount of light that can pass through and makes the tree more susceptible to high winds.


Pollarding is generally the removal of all smaller branches and shoots. The remaining larger limbs are often seen with a knuckle like finish. This technique keeps trees healthy and prevents them from growing out of control, maintaining balance. 

Pollarding can be carried out annually depending on species, but is more often performed at multiple year intervals. Frequent pollarding will also slow down root growth and can prevent sub level damage.

Pollarding is often essential to bring a tree back to a healthy state and reduce excessive weight and vulnerability to high winds. Trees in London Streets can often be seen in a pollarded state preventing them from affecting Telephone Lines and other such infrastructures like Street Lighting. The best time to pollard a tree is from late winter to early spring, though if required, pollarding can be done throughout the year.

Tree Felling and Removal

There are many reasons that trees are felled, they may be dead, diseased or dying. They may be too large or unsuitable for their location, or they may be causing damage or danger to surrounding properties. 

Whatever the reason for removing a tree, it is essential that the works be carried out by a qualified, experienced and insured tree surgeon with a fully qualified and equipped ground crew.

We are specialists in rigging, which refers to the dismantling or reductions of trees with ropes, pulleys and lowering devices. Even in its simplest forms, it can be a complex, time-consuming and hazardous task. However our staff have a wealth of experience in these types of operations, so you can have complete confidence when we work on your property.

Stump Grinding

The most efficient way of removing a stump is by using a stump grinder. 

The stump grinder has a large cutter wheel with a number of blades, this is placed onto the stump and lowered progressively until the stump is ground out.  This breaks down the stump and severs the roots, that will break down over time. 

These machines are capable of removing smaller stumps to a depth of up to 12 inches below ground level.   We can also undertake larger stumps with bigger machinery. 

24-Hour Emergency Call Out Service

Sometimes trees fail without any warning and in the event of an emergency, Arbor Elite can be there! We provide our customers with a 24-hour emergency service, 365 days of the year. Whether it is a dangerous tree that has failed, one that is in danger of failing, or storm damage, we will do our upmost to have it made safe as quickly as possible.